FREQUENTLY ASKED QUESTIONS [FAQ'S]
How do I place an order?
To place an order, simply browse our collections, select your desired items, choose the correct size and color (if applicable), and click “Add to Cart.” Once you’ve added all the items you want to purchase, proceed to checkout, where you will provide your shipping details and payment information.
What payment methods do you accept?
We accept a variety of payment methods, including:
Credit and Debit Cards
Visa
MasterCard
RuPay
American Express (Amex)
Net Banking
Supports most major banks in India, including HDFC, ICICI, SBI, Axis, and others.
UPI (Unified Payments Interface)
Apps like Google Pay, PhonePe, Paytm, and BHIM.
All payments are secure and encrypted for your protection.
How can I track my order?
Once your order is processed and shipped, you will receive a confirmation email with your tracking number. You can use this number to track your order’s status via the shipping carrier’s website. Please allow up to [24 hours] for the tracking information to update after shipping.
What is your return/exchange policy?
We only accept returns or exchanges for items that are defective or damaged. If your item arrives damaged, please contact us within [2 days] of receiving the product with photos of the issue, and we will arrange for a replacement. For more details, please refer to our [Return and Exchange Policy].
Can I cancel or modify my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us within [12 hours] of placing the order. After this timeframe, we may not be able to make changes, as your order may already be in production or shipped.
How long will it take to receive my order?
Processing time typically takes [5 to 7 business days]. Once shipped.
Please note that delivery times may vary based on your location and external factors.
What should I do if my order hasn’t arrived yet?
If your order hasn’t arrived within the estimated shipping timeframe, please check your tracking number for updates. If the tracking information indicates a delay or if your order is marked as delivered but you haven’t received it, please contact the shipping carrier directly or reach out to our support team at [contact@monztee.com].
How do I care for my printed T-shirts and apparel?
To keep your printed T-shirts and apparel looking their best, we recommend:
- Washing them inside-out in cold water.
- Using mild detergent and avoiding bleach.
- Tumble drying on low heat or air-drying to prevent shrinkage and maintain the print quality.
Ironing inside-out on a low setting if necessary.
What sizes do you offer?
We offer a range of sizes, typically from [extra Small] to [XXL]. Please refer to our size chart on the product page for specific measurements to ensure the best fit. If you’re unsure about sizing, feel free to reach out for assistance.
How can I contact customer support?
You can contact our customer support team via:
- Email: [Contact@monztee.com]
- Live Chat: Available during business hours [9 AM to 10 PM] on our website.
Do you offer discounts or promotions?
Yes! We occasionally run promotions and offer discount codes. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. Once your order has been processed and shipped, we won’t be able to modify the address.
What should I do if I receive the wrong item or an incomplete order?
We strive to ensure that every order is accurate and complete, but in the rare event that you receive the wrong item or your order is incomplete, please follow these steps:
Report Within 7 Days: Contact us within 7 days of receiving your order. Claims made beyond this period will not be considered.
- Provide Proof: To assist in verifying the issue, please send the following:
- High-quality photos of the wrong or missing items.
- A photo of the packaging, if applicable, to help us assess the issue.
- A clear description of the discrepancy, including the item(s) you received and the item(s) you expected.
- Inspection and Resolution: Once we receive your claim, we will inspect the details and verify the issue. If your claim is validated, we will promptly send the correct item(s) or complete your order at no additional cost.
- Replacement or Refund: If the correct item is unavailable or out of stock, we may offer a replacement or a full refund for the missing or incorrect product, depending on your preference.
Note: Please ensure that the item(s) are in their original condition and packaging when returning them.
What is Advance COD Payment?
Advance COD (Cash on Delivery) Payment is a part-payment method where you pay a small advance amount while placing your order, and the remaining balance is paid upon delivery.
Why do you require an advance payment for COD orders?
Advance payment helps us confirm genuine orders, reduce fake or non-accepted deliveries, and ensure a smooth fulfillment process.
How much advance payment do I need to make?
The advance amount varies based on your order total and will be displayed at checkout before you confirm the order.
How can I make the advance payment?
You can pay the advance amount through UPI, debit/credit cards, net banking, or other available payment options at checkout.
Will I receive confirmation after making the advance payment?
Yes, you will receive an email and SMS confirmation once your advance payment is successfully processed.
Can I cancel my order after making the advance COD payment?
Orders can be canceled within 24 hours of placing them. However, the advance payment is non-refundable unless the cancellation is due to a processing error from our side.
What happens if I refuse to accept the order upon delivery?
If you refuse the order at delivery, your advance payment will be forfeited, and you will not be eligible for a refund.
Will my advance payment be refunded if my order is not delivered?
If your order is not delivered due to a fault on our end (such as out-of-stock items or courier issues), we will refund your advance payment in full.
What if my COD balance amount is incorrect at the time of delivery?
Please ensure you pay only the remaining balance displayed in your order confirmation. If there is any discrepancy, contact our support team immediately before making the payment.
Can I modify my order after making the Advance COD payment?
Once the advance payment is made, order modifications are not allowed. However, you will receive an email notification with a payment link to pay the remaining amount before delivery. The remaining balance will be clearly mentioned in the email. Ensure you complete the payment within the given timeframe to avoid order cancellation.